How can I reach customer service?

Please feel free to email us anytime at
orders@allcolorsllc.com with any questions.  You can also reach our team
Monday through Friday, 9AM - 5PM EST at 732-777-6033.

When will I receive my order?

You will receive an email confirmation within 24 hours
at the time of purchase. Please allow 1-2 weeks for production/shipping from
the time you made your initial purchase to receive your order.  Once your
order is ready to ship or ready to be picked up you will receive an email
notification with tracking information *Please check your inbox, spam, and/or
trash folders as sometimes our emails re-route to these folders.* Our team is
working tirelessly to make sure all orders will arrive ASAP.  

How long will my pick-up order be
held for?

If you chose the pick-up method when checking out, we
will hold your order for no more than 6 months from the time
your "Order is Ready For Pick-Up" email notification is sent out to
you. Once 6 months passes from that time, your order is
subject to being thrown away with no refund due back.

How can I pay?

Currently, we accept Mastercard, Visa, Discover, and
American Express.

My order arrived damaged?

Our quality assurance team checks all outgoing orders
before they are released to our shippers.  However, some items may be
damaged in transit. While we are not responsible for damaged items caused by
shipping companies, we will still do everything we can to try and make the
situation right. Thus, if you have any issues with the product quality, please
contact our team immediately.  Make sure to provide your name, order
number and specific details on the damages.  You can reach us at 732-777-6033
or email orders@allcolorsllc.com.

My order never arrived to me?

Just as we are not responsible for items that get
damaged from shipping companies, we are also not responsible for items/orders
that get lost/stolen in transit via shipping companies. However, we will still
do everything we can to try and make the situation right so you can receive
your order. Thus, if you have any issues with your order not being received,
please contact our team immediately.  Make sure to provide your name and
order number.  You can reach us at 732-777-6033 or by our email orders@allcolorsllc.com.

Do you accept returns or exchanges?

*Non-Personalized Products*

If you would like to return or exchange an item,
please contact our customer service team with your name, order number, and
return/exchange request.  You can reach us at 732-777-6033 or email
orders@allcolorsllc.com.  Any requests made within 30 days of purchase
will be honored unconditionally.  Any requests made after 30
days of purchase will have to be reviewed by our management team
for consideration.   

All returns can be sent to the following address:
 All Colors, LLC, 425 Raritan Ave., Highland Park, NJ 08904.
 Customers are responsible for any shipping costs when it comes to
returning purchased products. Shipping costs associated with the order are
non-refundable unless the customer receives a damaged or defective product.
 

All returns/exchanges will be reviewed by our quality
assurance team to ensure the original product is returned in the same condition
in which it was received by the customer.  Once approved, if you are
asking for a refund, you will receive a credit back onto the card of purchase
within 3-5 business days. If you are asking for an exchange, please allow 2-3
weeks for the new item to be produced and shipped out. 

*Personalized Products*

Once an item is released for shipment we cannot accept
any returns/exchanges on personalized products. Personalized products are
products specifically customized for individual orders/customers (i.e. names,
departments, graduation years, etc.)

Can I cancel my order?

If you would like to cancel your order, please contact
our customer service team with the request.  Cancellations must be
received prior to the order being released for shipping.  To cancel an
order you can reach us 732-777-6033 or email orders@allcolorsllc.com.