How can I reach customer service?

Please feel free to email us anytime at
connect@shoprhouse.com with any questions.  You can also reach our team
Monday through Friday, 9AM - 5PM EST at 732-777-6033.

When will I receive my order?

You will receive an email confirmation within 24 hours at the time of purchase. Please allow 1-2 weeks for production/shipping from the time you made your initial purchase to receive your order. Once your order is ready to ship you will receive an email notification with tracking information Our team is working tirelessly to make sure all orders will arrive ASAP.  

How can I pay?

Currently, we accept Mastercard, Visa, Discover, and American Express.

My order arrived damaged?

Our quality assurance team checks all outgoing orders before they are released to our shippers. However, some items may be damaged in transit. While we are not responsible for damaged items caused by shipping companies, we will still do everything we can to try and make the situation right. Thus, if you have any issues with the product quality, please contact our team immediately. Make sure to provide your name, order
number and specific details on the damages.  You can reach us at 732-777-6033 or email connect@shoprhouse.com.

My order never arrived to me?

Just as we are not responsible for items that get damaged from shipping companies, we are also not responsible for items/orders that get lost/stolen in transit via shipping companies. However, we will still do everything we can to try and make the situation right so you can receive your order. Thus, if you have any issues with your order not being received, please contact our team immediately.  Make sure to provide your name and order number.  You can reach us at 732-777-6033 or by our email connect@shoprhouse.com.

Do you accept returns or exchanges?

*Non-Personalized Products*

If you would like to return or exchange an item, please contact our customer service team with your name, order number, and return/exchange request. You can reach us at 732-777-6033 or email connect@shoprhouse.com. Any requests made within 14 days of delivery will be honored unconditionally.  Any requests made after 14 days of delivery will have to be reviewed by our management team for consideration.   

All returns can be sent to the following address: All Colors, LLC, 729 E Elizabeth Avenue, Linden, NJ 07036. Customers are responsible for any shipping costs when it comes to returning purchased products. Shipping costs associated with the order are non-refundable unless the customer receives a damaged or defective product.
 

All returns/exchanges will be reviewed by our quality assurance team to ensure the original product is returned in the same condition in which it was received by the customer.  Once approved, if you are asking for a refund, you will receive a credit back onto the card of purchase
within 3-5 business days. If you are asking for an exchange, please allow 1-2
weeks for the new item to be produced and shipped out. 

*Personalized Products*

Once an item is released for shipment we cannot accept any returns/exchanges on personalized products. Personalized products are
products specifically customized for individual orders/customers (i.e. names,
departments, graduation years, etc.)

Can I cancel my order?

If you would like to cancel your order, please contact our customer service team with the request.  Cancellations must be received prior to the order being released for shipping. To cancel an
order you can reach us 732-777-6033 or email connect@shoprhouse.com.